Agentic Workflows that keep you in control
Design workflows that guide your AI agents and human agents to resolve your most complex issues quickly, completely, and during the first contact, while staying compliant.
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Workflows for your most complex customer moments
Platform modules
Connect to Salesforce, Zendesk, Five9, and more using secure, bi-directional APIs. Pull live data from your CX stack so every interaction is accurate and context-rich.
Zingtree cleans, maps, and structures your data, turning raw inputs into usable signals that drive workflows and AI actions.
Empower business to design workflows and logic flows. This is where you define the “how” of your processes: steps, rules, logic, and guardrails.
Bring AI into workflows and automate cross-platform decisions: trigger next-best actions, update records, and solve issues in real time without losing control.
Generative AI helper that surfaces answers from your systems in real time—context-aware, compliant, and built to guide agents or customers inside any workflow.
Guide users through complex issues with natural language interactions. Zingtree’s Conversational AI blends structured workflows with intuitive chat experiences.
Embed into any agent or customer-facing UI—CRM, web, or chat—offering full flexibility and customization without rebuilding your front end.
- Help customers resolve their issues with self-service that follows your logic
- Surface the right step and trigger the right action at the right time for each scenario
- Adapt to channel, policy, or customer context in real time
- Embed agentic workflows where your agents live: Salesforce, Zendesk, Five9, etc
- Auto-fill fields, surface next-best actions, and dynamically guide every step, conversationally and organically
- Keep every agent compliant with guided workflows for each scenario
- Track performance and compliance across every step of the workflow
- Pinpoint friction with built-in analytics on usage, timing, and escalations
- Tune your customer service automation without code
1st Central's results with governed agentic workflows
reduction
scores
increase
Resources
E-book
Learn how to build hallucination-proof AI that scales without risking compliance or customer trust.
Integrations
See how we plug into Salesforce, Zendesk, Five9, and more
Customer Stories
See how teams in insurance, finance, healthcare and beyond cut handle times, agent ramp time, and compliance risk while boosting FCR and CSAT, with Zingtree.
Want to see Zingtree in action?
Find out how Zingtree can help you